Privacy Policy

Welcome to Velvanza. Your privacy is critically important to us. This policy explains how we collect, use, and manage your personal information in compliance with the Australian Privacy Principles outlined in the Privacy Act 1988.

Information Collection and Use

We may collect personal identification information such as your name, email address, and contact number when you register on our site, place an order, subscribe to our newsletter, or fill out a form. We use this information to process transactions, improve customer service, and send periodic emails regarding your order or other products and services.

Non-Personal Information

We may collect non-personal identification information about you whenever you interact with our site. This may include the browser name, type of computer, and technical information about your connection to our website.

Data Protection

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information and transaction data.

Cookies

Our site may use "cookies" to enhance user experience. You can choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.

For more details on managing cookie settings, please refer to your browser's help documentation.

Delivery and Payment Information

Delivery Methods

We offer various delivery options to suit your needs, including standard and express services. Delivery times are subject to the shipping company and your location within Australia. Once your order is processed, you will receive a confirmation email with tracking details.

Payment Methods

We accept multiple forms of payment including credit cards, debit cards, and other digital wallets. All transactions are securely processed to protect your information. Please ensure that your billing information matches the details associated with your payment method to avoid any processing delays.

Returns and Refunds Policy

Return Conditions

If you are not satisfied with your purchase, you may return the product within 30 days of receipt, provided it is unused and in its original packaging. Refunds are subject to inspection and approval by our returns department.

Refund Process

Upon approval of your return, a refund will be processed to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.

Customer Support

If you have any questions about our returns and refunds policy, please contact our customer service team who are available to assist you at any time.

Updates to This Policy

Velvanza reserves the right to update this privacy policy at any time. We encourage you to frequently check this page for any changes. You acknowledge and agree that it is your responsibility to review this policy periodically and become aware of modifications.

By using our website, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use following the posting of changes to this policy will be deemed your acceptance of those changes.

Effective as of: 2025-07-13